Our Microsoft Teams Direct Routing Solution
Give your teams a voice with our CloudUCX solution, providing high availability cloud-based architecture from the UK’s No.1 SIP Trunk provider.
Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive external calls natively via Microsoft Teams.
Exactive has designed CloudUCX™ to help your organisation get the most out of Teams. CloudUCX™ is a collection of leading cloud solutions – delivered as a service – which enhances the standard Microsoft Teams offering. It allows businesses to leverage Microsoft Teams to make and receive external calls without requiring Microsoft Calling Plan licenses or on-premise equipment.
Many organisations are choosing to use CloudUCX™ as their preferred solution for voice and benefiting from cost savings and increased functionality, while working with Exactive we guide you through the migration from start to finish and transition into a fully managed support service.
CloudUCX™ has been built with integration as one of the core principles. These core principals mean that CloudUCX™ has the capabilities to Integrate with:
■ Legacy Telephony environments such as your PBX and analogue devices.
■ Existing Audio and Video Conferencing estate
It also provides a future-proofed suite of solutions including:
■ Contact Centre
■ Call Recording
■ Native Teams Meeting solutions
The CloudUCX™ service is available in the following geographical regions:
CloudUCX™ is designed with scalable capacity allowing your business to grow without restriction.
Reliability & Resilience
CloudUCX™ as a platform has been constructed to natively integrate with Microsoft Teams bringing reliability and resilience across multiple geographical regions providing a 99.9% uptime.
The combination of inter-cluster resiliency combined with a disaster recovery instance allows the solution to sustain an outage of a single component or the entire stack without any service impact.
Learn more about how our CloudUCX™ uses voice connectivity and a full suite of Teams complimentary services to help you achieve your comms goals.
Comprehensive service and support
For an organisation to enable Direct Routing, the following components are required:
• Microsoft 365 or Office 365 license including Teams
• Microsoft Phone System add-on
• An Internet connection
After a nationwide lockdown, Frazer-Nash decided to roll out Microsoft Teams as their main phone system, using Exactive’s CloudUCX™ Direct Routing solution to allow external calls for their remote workforce and as a future-proof plan for mobile phones.
With a change in office location and plans to modernise ways of working, believe housing chose Exactive’s CloudUCX™ solution to deliver Teams with telephony which allowed them to get up and running quickly and effectively.
Get more info & pricing
How does CloudUCX™ compare to other Direct Routing providers?